Refund policy

No Cancellation:

Refund & Exchange Policy

At Plainline, we care about our customers and strive to provide high-quality products and a pleasant shopping experience.

Order Cancellation

Once an order has been placed and confirmed, it cannot be cancelled or modified. Please review your order carefully before completing your purchase.

Returns & Exchanges

We do not accept returns or exchanges unless the item received is defective, damaged, or incorrect.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order.

To help us resolve the issue, please provide:

• Your order number.
• Clear photos of the item and the issue.
• A brief description of the problem.

Once your request has been reviewed, our team will contact you regarding the available resolution.

For any questions or concerns regarding your order, please contact us at:

Email: plainline6@gmail.com

Size Selection & Alteration Policy

Customers are responsible for selecting the correct size when placing an order.

If the customer selects an incorrect size (such as choosing a size that is too large), an alteration fee of AED 90 per dress will apply.

Please make sure to review our size chart carefully before placing your order.

Please note: Alteration fees apply only when the sizing issue is due to the customer’s selection.